Terms of Service

These Terms of Service (the "Terms") are an agreement between Mediaverse ("Mediaverse", "we") and the business or person that creates an account ("you", the "Advertiser"). By creating an account or using the Mediaverse self-serve advertising platform (the "Service") you accept these Terms and the Advertising Policy, which is part of them.

If you accept on behalf of a company, you confirm that you are authorised to bind it.

• You must be at least 18 and use the Service for business purposes.
• Keep your sign-in credentials secure. You are responsible for activity in your organization, including by users you invite.
• Owners and admins manage users, roles and funds. Give access only to people you trust with your budget.
• Information you give us (company name, country, business details) must be accurate and kept up to date.

The Service lets you create campaigns, generate creatives, choose audiences and buy media across channels. Mediaverse AI drafts brand kits, audiences, channel mixes, creatives and forecasts, and optimizes campaigns toward your goal. Every AI change is explained and can be undone.

Forecasts and estimates are predictions, not promises. Results depend on the market, your offer and your settings. You remain responsible for reviewing what you launch, including AI-generated copy and images.

• The Service is prepaid. You add funds to your wallet by card (processed by Stripe); campaigns spend from the wallet and pause when it reaches zero.
• Spend charged to the wallet is the media cost plus the Mediaverse platform fee shown in the product at the time of delivery.
• Trial credits are a promotional balance with an expiry date. They have no cash value and are never refunded.
• Prices exclude VAT and sales tax, which are added at checkout where they apply.
• Refunds of purchased, unspent credits follow the Refund Policy.
• Auto-recharge, when you turn it on, charges your saved card off-session up to the monthly cap you set.

Above a monthly top-up threshold we verify your business (know-your-business, "KYB") before accepting more funds. We may ask for your legal name, registration number, address, website and a contact person, and may suspend top-ups while verification is pending or if it fails.

You own your brand assets and ads. You grant Mediaverse a worldwide, non-exclusive licence to host, adapt (for example resize or re-format), and serve them to run your campaigns and to show you previews.

You are responsible for your ads, landing pages and apps, and confirm you have the rights to everything you upload or link to. Ads must follow the Advertising Policy; we may review, reject, pause or remove any ad or campaign that does not.

If you install the Mediaverse pixel, use the conversion API or connect a mobile measurement partner, you are responsible for giving the notices and obtaining the consents that the law requires on your sites and apps (for example under the GDPR, ePrivacy rules and the CCPA/CPRA). The pixel honours consent signals, Global Privacy Control and IAB consent strings as described in our documentation.

Our handling of personal data is described in the Privacy Policy. Where Mediaverse processes personal data on your behalf, the data processing terms will apply.

• No fraud: no fake traffic, click or install fraud, or attempts to manipulate measurement or billing.
• No attempts to access other organizations' data, probe or overload the Service, or bypass limits and security.
• No reselling of the Service without a written agreement.
• No use that breaks the law or the Advertising Policy.

You can close your account at any time. We may suspend or close accounts that breach these Terms, the Advertising Policy or the law, that present a fraud or security risk, or that fail verification. On closure, purchased unspent credits are handled under the Refund Policy, except where they are withheld because of fraud or a policy breach.

The Service is provided "as is". We do not guarantee any number of impressions, clicks, installs or sales, or that the Service will be uninterrupted.

To the extent the law allows, Mediaverse is not liable for indirect or consequential losses, and our total liability for any claim is limited to the fees you paid to Mediaverse in the three months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

We may update these Terms. Each version is dated. For material changes we will tell you in the product before they take effect and ask you to accept the new version to keep launching campaigns and adding funds.

The governing law and venue will be set in the final version of these Terms. Contact: [email protected].